PRIVACY POLICY

Company: General Coffee Group LLC (“Company,” “we,” “us,” or “our”)

Address: 142 W 23rd St., New York, NY 10011 (United States)

Website: Monoblend.coffee (the “Site”)

This Privacy Policy explains how we collect, use, disclose, and protect information about visitors and users of our Site and people who communicate with us.

1. Scope

This Policy applies to information we collect:

• through the Site (including forms and features on the Site);
  
• when you contact us (e.g., by email, phone, or social media) and provide information voluntarily;
  
• automatically through cookies and similar technologies used on the Site.
  
  

Third-party services: If you place an order, make a reservation, submit a payment, or request delivery through a third-party platform (e.g., payment processors, online ordering, delivery, or reservation platforms), that third party’s privacy policy governs their collection and use of your information. We receive information from those providers only as needed to provide services and operate our business.

2. Information We Collect

We may collect the following categories of information:

A. Information you provide directly

• Contact information: name, email address, phone number.
  
• Messages and requests: content of your communications and details you choose to provide.
  
• Marketing subscriptions: email/phone and preferences if you sign up to receive updates or promotions.
  
• Job applications (if applicable): resume/CV, work history, and other information you choose to submit.
  
  

B. Information collected automatically

• Device and usage information: IP address, browser type, device type, operating system, language preferences, pages viewed, links clicked, and the date/time of activity.
  
• Approximate location: derived from IP address (e.g., city/region level).
  
• Cookies and similar technologies: identifiers and data about your interaction with the Site.
  

C. Information from service providers

If you interact with us through service providers (e.g., online ordering, reservation, analytics, email services), we may receive limited information necessary to provide and support the relevant service (such as status, booking details, or contact information).

3. How We Use Information

We use information to:

• provide, maintain, and improve the Site and our services;
  
• respond to inquiries and communicate with you;
  
• process requests, applications, or other submissions you make;
  
• send marketing communications (where permitted by law and/or with your consent), and provide an unsubscribe option;
  
• monitor, protect, and secure the Site and our business, prevent fraud, and enforce our rights;
  
• analyze trends and usage to improve user experience.
  
  

4. How We Disclose Information

We may disclose information in the following circumstances:

A. Service providers

We share information with vendors and service providers who perform services on our behalf (for example: website hosting, analytics, customer communication tools, email/SMS providers, reservation/ordering platforms, payment processing support, and IT/security providers). They are authorized to access information only as necessary to perform services for us and are expected to protect it.

B. Business transfers

If we are involved in a merger, acquisition, financing, reorganization, bankruptcy, or sale of assets, information may be disclosed or transferred as part of that transaction.

C. Legal and safety reasons

We may disclose information to comply with law, regulation, legal process, or governmental request; and to protect the rights, property, and safety of the Company, our customers, and others.

D. With your consent

We may disclose information for other purposes if you provide consent.

5. Cookies, Analytics, and Advertising Technologies

We use cookies and similar technologies to operate the Site, remember preferences, understand how visitors use the Site, and improve performance.

Your choices:

• You can control cookies through your browser settings and may be able to delete cookies at any time.
  
• If we provide a cookie preference tool on the Site, you can use it to manage cookie categories.
  

Some analytics and advertising partners may use cookies or similar technologies to collect information about your activity on our Site and across other sites over time. If we use such technologies for “targeted” or “cross-context behavioral” advertising, you may have the right to opt out (see Section 9).

6. Data Retention

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Policy, including complying with legal obligations, resolving disputes, and enforcing agreements. Retention periods may vary depending on the nature of the information and applicable requirements.

7. Security

We use reasonable administrative, technical, and physical safeguards designed to protect information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

8. Your Choices and Requests

Marketing communications

• Email: You can opt out by using the “unsubscribe” link in our emails.
  
• SMS (if applicable): You can opt out by replying “STOP” or following the instructions in the message.
  
  

Access, correction, deletion

You may request access to, correction of, or deletion of your personal information by contacting us using the information in Section 13. We may need to verify your identity before processing certain requests.

9. U.S. State Privacy Rights (Including “Do Not Sell/Share”)

Depending on your state of residence, you may have certain rights regarding your personal information, such as the right to:

• know what categories of personal information we collect, use, and disclose;
  
• access specific pieces of personal information;
  
• delete personal information (subject to exceptions);
  
• correct inaccurate personal information;
  
• obtain a copy of your information in a portable format;
  
• opt out of certain processing, including targeted advertising (where applicable);
  
• not be discriminated against for exercising your rights.
  
  

We do not sell personal information for money.

Some state laws define “sale” or “sharing” broadly to include certain disclosures of information through cookies and similar technologies for cross-context behavioral advertising. If we engage in such practices, you may have the right to opt out.

Opt-Out (“Do Not Sell or Share My Personal Information”):

Cookie Settings:

Email: Send a request to privacy@monoblend.coffee

•  with subject line “Privacy Rights Request.”
  

How to submit a request:

Email us at privacy@monoblend.coffee with sufficient details so we can understand and process your request. We may request additional information to verify your identity and/or residency, as permitted by law.

Authorized agent:

Where permitted by applicable law, you may use an authorized agent to submit a request on your behalf. We may require proof of authorization and verification of identity.

10. Children’s Privacy

The Site is not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided personal information to us, please contact us and we will take appropriate steps to delete it.

11. Third-Party Links

The Site may contain links to third-party websites or services. We are not responsible for the privacy practices of third parties. Please review their privacy policies before providing them with information.

12. Changes to This Privacy Policy

We may update this Policy from time to time. We will post the updated Policy on this page and update the “Effective Date” above. If changes are material, we may provide additional notice as required or appropriate.

13. Contact Us

If you have questions or requests regarding this Privacy Policy or our privacy practices, contact us at:

General Coffee Group LLC

142 W 23rd St.

New York, NY 10011

United States

Email: privacy@monoblend.coffee

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